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PC
Phone Systems
TeleVantage
Technical Overview
The TeleVantage PC-based small business
phone system provides the following server and telephone functionality:
- PBX
- Auto-attendant
- Multiple level auto-attendants
- Voice mail
- Management of multiple calls
- Call Forwarding
- Call park
- "Any ringing phone"
call pickup
- Real-time screening of voice
mail being left
- Least Cost Routing
- Send calls directly to a particular
User’s voice mail
- Management of multiple greetings
- Message "Call back"
to captured TelCo Caller ID number
- Message forward and reply with
optional annotation
- Private and Urgent message options
- On-hold audio through external
audio source
- Incoming fax detection and routing
to single designated station
- TelCo like "70" single-call
Call Waiting disablement
In addition, TeleVantage integrates
into computer LANs providing easy-to-use Windows-based tools for
system administration ("Administrator" application) and
end-user message and call control ("Client" application).
TeleVantage Administrator Application
The TeleVantage Administrator Application
allow users with Administrative privileges to:
- User/Extension configuration
- Phone Company Telephone (trunk)
line configuration
- System Prompt Management
- Real-time extension/trunk line
monitor
- System Call Log
- Archiving
- Option to log only external
calls
- User specific dialing restrictions
- System dialing rules for auto-dialing:
TUI "Call back", Client dialing, etc.
- Auto-attendants
- Ability to program multi-level
menus
- Ability to create attach unique
auto-attendants for multiple incoming trunk TelCo hunt groups
- Summary view of mailbox usage
(percent allowed)
- Ability to create User without
a mailbox
- Give remote telephone-only User
access to external trunk option
- Print of all grid Views
- Restart of TeleVantage server
(over LAN).
Users View
The Users view allows the administrator
to add, edit, and delete users. Users options include:
- List in "dial by name"
system directory
- Maximum mailbox size
- Dialing restrictions
Trunks View
The Trunks view allows the administrator
to add, edit, and delete trunks. Trunk options include:
- Enable "least cost routing"
- Identify auto-attendant to use
for this trunk
System Prompts View
The System Prompts view lets
the administrator play and record the system’s audio prompts.
The most common use of this is to customize the auto-attendant
main greetings.
Device Monitor View
The Device Monitor View allows
the Administrator to view the status of all system trunks and
extensions.
Call Log View
The Call Log allows users to view
a record of all calls that were made on the system.
Auto attendant View
The auto attendant View allows
users create and configure auto attendants. Multiple system auto
attendants can be created and assigned to TelCo incoming trunk
hunt groups. Support is included for multiple level auto-attendants.
TeleVantage Client Application
The TeleVantage Client application
includes:
- Voice Mail Access
- Ability to share mailbox with
other Users directly through Client application
- Create new messages with text
annotation from Client
- Forward, Reply with audio and
text annotation from Client
- Greeting Management
- Personal Call Log
- Personal Phone Book
- System shared Phone Book
- Caller Identification
- TelCo Caller ID and match to
personal phone book
- Optional TelCo Caller ID and
match to system phone book (personal phone book overrides)
- User assigned "Caller PIN"
- Call Control
- Monitor incoming calls with
Caller ID and personal phone book matching info
- Control active calls through
Client application: hold, transfer, conference call
- Control incoming calls through
Client application: grab and hold, dump to voice mail, real-time
voice mail monitor, transfer
- Dial out from personal phone
book
- People Rules
- Caller (or caller group) specific
mailbox greetings
- Caller (or caller group) specific
"follow me" routing lists
- MAPI message notification and
forwarding
- Option to include audio with
message
- View of all system Users’ status
including: hook state, do not disturb state, call forwarding
(internal or external)
- Option for real time monitor
of this status for Operator Console
- Internal vs. External distinctive
ring options
- Auto-login option
- Re-login as different user
- Improved menu structure
- Export of contacts to CSV file
- Export of call log to CSV file
- Disablement of Call Waiting
option
- Auto message delete option
- Print of all grid Views
The TeleVantage Client application
includes:
Messages View
The messages view allows the user
to play back and manage their voice messages. Messages can be
played either through the PC’s sound card or through the telephone
deskset. Voice messages can be shared with other Users allowing
Users easy access to multiple mailboxes simultaneously.
Greetings View
The greetings view allows the user
to add, edit and delete mailbox greetings.
Call Control View
The call control view gives a graphical
display of the logged on user’s current calls. For incoming calls
this displays TelCo Caller ID information. If the Caller ID matches
that of a contact in the user’s personal phone book, that information
is displayed as well.
The Call Control view also allows
"point and click" control of calls including: grab and
hold incoming call, hold/retrieve, transfer, management of multiple
simultaneous calls, conference call creation/management, and real-time
monitoring of voice mail being left with option to retrieve caller
from voice mail into active call.
Users View
The Users view allows the user
to view the current status of all users including: hook state,
call forwarding (internal/external) and do not disturb mode. Users
may be given the privilege of having their view update in real
time.
Contacts View
The Contacts view allows the user
to maintain a personal phone book of contacts. Users with appropriate
privileges may also read and/or edit a system phone book of contacts.
Several methods are available to
identify callers with phone book contact entries: TelCo Caller
ID may be "associated" with contacts so that subsequent
calls and messages may be automatically identified with that contact.
A user assigned "PIN" may be assigned to special callers.
For instance if the user’s extension is "177", the "PIN"
of 99 may be assigned to "VIP" callers. If a caller
enters the extension "17799" at the auto-attendant,
TeleVantage will identify the VIP caller to the user.
Contacts may also be assigned multiple
phone numbers allowing easy dialing out from the Client application.
Call Log View
The Call Log allows users to view
a record of all calls that the user was a party to. Simple call
back may be executed from a call log entry.
Routing List View
The Routing List View allows users
to manage routing lists. Routing lists allow the User to indicate
a series of internal or external phone numbers to try to locate
them at. For instance "try me where I am then try me at the
conference room phone then try me at my mobile phone then take
a message". The User’s "default" routing list may
be configured. As well, custom routing lists may be specified
for identified Contacts, Users or groups of callers (see "People
Rules")
People Rules View
The People Rules View allows the
User to manage people rules. Peoples rules specify a custom greeting
and routing list to execute for specific callers or groups of
callers. For instance "When my someone from my VIP group
calls, try me where I am, then try me at my mobile phone then
play my VIP caller greeting and take a message."
User Options
User Options include:
- automatic message deletion configuration
- option for MAPI email notification
and forwarding of voice messages
- option to enable call screening
- incoming call notification options
Incoming Call Indicator
An icon will appear in the system
tray for incoming calls. "Hover text" gives Caller ID
information if known. For an incoming call, the User has options
to:
- restore the Client application
- play the incoming caller’s "voice
title" or "audio screen" over the PC’s sound card
Message Waiting Indicator
If the logged on user has unread
messages, an icon will appear in the system tray. The user can
double click the indicator to display the client with the Inbox
open.
TeleVantage PBX Functionality
The system provides the following
PBX features:
Telephone User Interface (TUI)
TeleVantage includes an easy to
use context sensitive, prompt-driven telephone user interface
(TUI). The TUI allows the following basic call control features:
- Call Hold/Retrieve
- Blind transfer
- Supervised transfer
- Call Park
- "Any ringing phone"
call pickup
Advanced TUI call control features
include:
- Managing multiple calls on hold
- Creating and Managing Conference
Calls
- Real-time screening of voice
mail being left (and ability to retrieve caller from voice mail)
The TUI also allows:
- Voice Mail Management including
call back to captured Caller ID phone number
- Call Forwarding. Calls may be
temporarily forwarded to either another TeleVantage extension
or an external phone number.
- Account Management: passwords,
voice title etc.
Stutter Dial Tone Message Notification
A stutter dial tone is provided
to notify users of new messages.
Call Screening
Unidentified callers are prompted
for their name. Users receiving screened calls are played the
recorded name and allowed to accept or decline the call. Call
screening can be turned off through the GUI.
Call Waiting
If you are on a call and another
call comes in for you, you will hear a call waiting tone. If
you want to be offered the call, do a flash hook. You will then
be "offered" the call with the message "Call
from <spoken voice screen>. Press 1 to accept, press 2
to decline."
Operator
Calls not handled by the auto-attendant
are automatically sent to the Operator extension. The operator
extension has all the configuration options of any TeleVantage
user.
Auto-Attendant
A single pre-configured auto-attendant
is created when the TeleVantage server is installed. The auto-attendant
answers calls on all trunk lines configured as inbound lines
in the TeleVantage Administrator. Additional auto-attendants
may be created and configured as well.
Dial-by-name service
A dial-by-name service is available
throughout the auto-attendant or at the internal dial tone for
callers who do not know their parties extension.
TeleVantage System Requirements
The TeleVantage phone system consists
of software and multiple Dialogic Telephony ISA boards in a Microsoft
Windows NT 4.0 server. The TeleVantage Administrator and Client
applications run on Microsoft Windows NT or Windows 95 PCs connected
to the TeleVantage server over a Microsoft LAN.
The TeleVantage requirements are
summarized below:
TeleVantage Server PC
The TeleVantage Server PC must be
dedicated and used only for the TeleVantage applications. The Server
PC requirements are:
- Windows NT 4.0 Server edition
- Pentium 166 or higher
- 128 MB RAM
- 1GB free disk space + 10 MB
per user (for support of 20 minutes of messages per user) on
PC’s C:/ Drive
- 1 free serial port for failsafe
bypass
- Network connection to site LAN
- 2-8 free ISA slots (depending
on desired configuration)
The following Server PC requirements
are optional but highly recommended:
- "Zip" drive (to allows
transport of large event logs)
- Properly configured 28kbps for
Least Cost Routing functionality.
Client PCs
The TeleVantage Client PC’s run the
TeleVantage Client and Administrator applications under Windows
95 or Windows NT 4.0 PCs that can be used to. The TeleVantage Client
requirements are:
- Windows NT 4.0 or Windows 95
- 486-66 DX2 or faster; Pentium
recommended for Client call control functionality
- Minimum 16MB RAM for Windows
95 or minimum 32MB RAM for Windows NT 4.0
- 10MB free disk space
- Optional: Sound card highly
recommended for playback of messages and greetings without using
a phone
Telephone Lines
TeleVantage support up to 48 standard
loop-start analog phone lines (trunks).
User Telephones
TeleVantage supports up to 144 standard
"2500" analog telephones.
Network Support
TeleVantage runs on most networks
including: (the LAN must support TCP/IP)
- Artisoft LANtastic
- Novell NetWare 3.12 and 4
- Microsoft
Non-Microsoft networks will need
to additionally install the "Microsoft Client" network
component on all client PCs running the TeleVantage Client or Administrator
applications.
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