Our solution delivers all the benefits of our expensive high end solutions, and you can simply pay as you go. There are call centers around the world that are using our hosted call center software to reduce operational cost, improve customer satisfaction, and enable flexible staffing — and once they grow to a certain point, they often purchase our onsite systems, but not always.....some people simply like to leave the management up to us.
It doesn't really matter whether your call center is inbound, outbound or blended, our software can include all of the features you need to run your operations effectively. If you are an outbound call center, our Predictive Dialer / Power Dialer will keep your agents productive and increase your sales revenues. If you are an inbound call center, our easy-to-use IVR and ACD features will give you the tools to provide exceptional customer service while lowering operational costs up front. . If you need automated notifications and appointment reminders, our Auto-Dialer systems will keep your customers informed and leave your agents free to handle more complex issues or revenue-generating activities. And, when your call center is blended for inbound and outbound, our agent quality monitoring and performance features will help ensure your operations run effectively and profitably. After all, that's why you do this, right?
To get started with the our call center software, simply supply your agents with computers, headsets and broadband internet connections, and we'll do the rest. In 48-72 hours we can connect your call center (often with completely new phone numbers if needed). After initial setup, you manage the agents and reconfigure the system when desired. We keep the system running 24/7 at the highest level of reliability in the industry. With our month to month system there are no capital costs, no expensive infrastructure, and no leased phone lines. As a software as a service, we respond rapidly to any changes in staffing—peak times, off peak hours, seasonal campaigns, and even contractor demands. Our easy-to-use interface makes managing your call center easy and effective. You can scale up or down on a moments notice and be able to take advantage of our immense infrastructure.
We have a history of success with our clients, and guarantee you that we will work hard to help insure your success as well. We can get you up and running with a minimum amount of effort, and have your agents and supervisors trained in a minimal amount of time.