Odyssey Predictive Dialer Add-On Options
- Call Blending: Call Blending creates Call Center resource pools so that agents can receive inbound calls and automatically switch to outbound calling (or vice versa) as the need arises.
- Web Agent: Web enabled scripting options place your Call Center on the cutting edge with browser based online agents.
- IVR (Interactive Voice Response): The telephony technology option "Interactive Voice Response" provides Call Center connectivity between your phone lines and computer databases. You can provide customers with the ability to directly access information without the help of a Call Center agent.
- Call Conferencing: By using Call Conferencing, agents have the ability to actively be on a call and then conference in another person, such as management personnel or a verification agent.
- Digital Voice Recording: Digitized Recording can be used by Management to record conversations for call center agent training and evaluation purposes. It also gives agents the option of recording critical customer conversations needed for services such as Check by Phone or documenting legal obligations.
- Goldmine customer management software: Use an SQL bridge to blend the advantages of Goldmine (the number one rated customer management software) with a state of the art Odyssey Predictive Dialer system.
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