"We looked at 6 providers before settling on U.S. Infotel. We found them to be the most cost effective system in the industry today. We now know that their price combined with the excellent service they provide was the right decision for us." - Kirk Hill, Mountain States Glass Odyssey Owner Since 2000 [More References for Odyssey Systems]

Let Odyssey Predictive Dialer do the Dialing...

The Odyssey system handles both inbound and outbound calls while delivering CTI screen pops in less than half a second. U.S. Infotel has been delivering computer telephony applications to the call center industry since 1993, and has over 200 centers with thousands of agents at work. Talk to any of our references, they all have one thing in common. They want to be making more calls, more money, and spending less to get there.

Manual dialing phone numbers wastes over 75% of each hour.

MANUAL DIALING		PREDICTIVE DIALING
	VS.
16 Minutes Talk Time 44 Minutes Dead Time		47 Minutes Talk Time 13 Minutes Dead Time

If your call center agents are stumbling through lists and manual dialing phone numbers, they are wasting over 75% of each hour just trying to reach someone to talk to.

Odyssey software is a Windows solution designed with productivity in mind. We are designed to run on the Astrix Open Platform to give you a great call center system with quality and cost in mind. Delivering inbound and outbound calls to the Customer Care Person, with efficiency in mind, is the goal of this dynamic telephony server system. Odyssey was developed with three primary objectives in mind:

• Design a system utilizing today's finest telephony technology.
• Produce easy to use Predictive CTI based Dialers
• Deliver affordable Predictive dialing software with a short term payback.

Odyssey uses open systems architecture and industry standard components. This eliminates problems with proprietary hardware/ software and protects your investment as Call Center technology changes.

The U.S. Infotel Telephony Solution offers all of the following in just one server...

• Predictive Power Dialer
• Inbound Call Blending
• ACD - automatic call distribution
• CTI Screen Pops
• Built-in Query Builders
• Real Time Supervisor
• Powerful Reporting Engine
• Real Time Recording
• Interactive Voice Response (IVR)

Dialer		Inbound
Features		Call Blending
	U.S. Infotel
	Telephony Server
Web		Voice Digital
Agent		Recording

See U.S. Infotel's profile at