About Intel

Intel, the world's largest chipmaker, is also a leading manufacturer of computer, networking and communications products. Intel was founded with the vision of designing and manufacturing very complex silicon "chips." The company’s first products were semiconductor memory chips. In 1996 they celebrated the 25th anniversary of Intel’s introduction of the world’s first microprocessor, an invention which sparked a computer revolution that has changed the world. Over 80 percent of the personal computers in use around the world today are based on Intel® Architecture microprocessors. Today, Intel supplies the personal computing industry with the chips, boards, systems and software that are the "ingredients" of the most popular computing architecture. These products help create advanced computing systems for personal computer users.

Product Info

HEAT currently integrates with one product from Intel: 

LANDesk Management Suite

Intel LANDesk Management Suite 6.2 continues to be the "de facto standard" in today's industry, as the first system management tool to take advantage of heterogeneous environments that contain platforms or operating systems such as Microsoft Windows* 98 and Novell NetWare* 5.0. Intel LANDesk Management Suite can manage environments that have hundreds or even thousands of clients. It offers benefits throughout a PC's life cycle, from software deployment through ongoing management and protection. 

Intel LANDesk Management Suite consists of tools that can be used to help manage Windows NT or Novell NetWare networks. These tools can be used to manage software distribution and metering, remotely control client workstations, and monitor servers. 

Summary of Integration 

Intel’s LANDesk Inventory Database contains the hardware and software inventory for individual PCs. HEAT 5.0 has the capability to transfer an inventory item for a machine from the LANDesk database into a call ticket. Additionally, with LANDesk a user can remotely control another PC with the use of LANDesk’s remote control WVIEWNT.EXE (distributed with LANDesk 6.2). The remote control standalone can accept arguments such as an IP address of the machine to be remotely controlled. 

Business Benefit 

Intel LANDesk Management Suite provides the ability to manage desktop resources (e.g. personal computers, printers, applications, etc.) without physically requiring a technician to go to the desktop. The ability to remotely solve desktop issues can reduce the frequency and cost of sending technicians into the field to solve those types of problems. Working together, HEAT and LANDesk, provide the help desk with the opportunity to increase first call problem resolution

For more information on Intel visit: http://www.intel.com/.