The Powerful Web Solution for Your Help Desk

HEATWeb gives your analysts immediate access to the latest call information from any Web-enabled workstation. Analysts can remotely acknowledge, reassign or resolve assignments, and add, modify or close calls. HEATWeb also allows customers to open, view, modify and close their own call tickets and perform self-help at their convenience.


Easy To Design and Implement!

HEATWeb's setup wizard is designed to simplify installation and configuration, while the Themes option allows you to customize your pages, including color and font schemes and graphic placement.


Support Services via The Internet!

With HEATWeb your customers, as well as your help desk technicians, can easily search for solutions by navigating the problem resolution data on your Web page.

You can import the resolution information from your First Level Support or Knowlix knowledge base to the Web page and let your customers find answers to their questions at their convenience, without speaking with anyone at the help desk.

Better Customer Service & Fewer Calls!

HEATWeb allows your customers to open, view, modify and close a call over the Internet, reducing calls to your help desk. They can do that 24 hours a day, 7 days a week.

Take Your Help Desk on The Road!

Connecting to HEATWeb from any PC with an Internet connection, technicians can access critical call information while at customer sites or in any other telecommuting environment. In addition to viewing call information, the technician has the ability to acknowledge, resolve or reassign assignments, add new calls, modify existing calls, and close calls.

System Requirements

• HEAT 3.6® or greater

• Microsoft Windows NT 4.0 server (either as primary web server or linked to primary web server. (see diagram.)

• Microsoft Internet Information Server (supplied with Windows NT 4.0 server)

• Browser that supports tables (required

For an online demo of HEATweb, click here!

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