Heat is Simple to Manage

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U.S. Infotel Corporation
Oklahoma City - Tulsa
Phone:
405-516-2420
Fax:
405-516-2430
Email:
info@usinfotel.com

HEAT® Is Simple To Manage

Creating a help desk that is easy to manage is potentially the most significant benefit of HEAT. Using our manager’s toolkit, you’ll be able to gain insight into the current status of your help desk at a glance. Also, HEAT offers the friendliest reporting in the industry!

HEAT Answer Wizard™

Help desk databases can be a wealth of data. But, transforming that data into a meaningful management tool can be a challenge. HEAT Answer Wizard allows you to easily choose from over 275 pre-defined management reports via an intuitive, graphical question tree. Once you arrive at a question you need answered, the Answer Wizard pulls the proper data from the HEAT database and gives you a report. Plus, Answer Wizard acts like a "consultant in a box," coaching you to ask all the right questions and directing you to all the right answers.

HEAT Manager's Console™

One of the most difficult challenges for any help desk manager is to keep track of many different issues. HEAT Manager's Console is designed to help you stay on top of constantly changing critical issues. It allows you to define metrics, set thresholds and even establish notification methods for when a threshold is crossed. All this, plus a graphical interface that shows you the status of current critical issues at a glance.
HEAT Manager's Console also provides you with valuable management data. The Events Log will let you know when a problem has occurred and how long it lasted. It will even allow you to automate a corrective action for when the same problem happens again.

SLA Monitoring

HEAT makes it possible to establish and monitor time-based Service Level Agreement (SLA) commitments. In fact, HEAT's Auto Escalation feature can proactively warn you before a service-level failure occurs. Plus, our Professional Services Department can assist you in creating SLA commitments tailored for your unique business environment.

With HEAT, you can set SLA alert levels to your standards, visually display urgent calls, and track and report on SLA performance. Whether an SLA is used as a formal agreement or simply to set and monitor internal goals, you will be able to compare your actual performance against your objectives.

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