|
HEATŪ Is Simple To Implement
Although HEAT is complete enough to use right out of the box, you
can also easily customize it to match your unique help desk processes
and terminology. Once you install the HEAT software, the Quick Start
Wizard leads you through a systematic, step-by-step process to customize
HEAT to match your specific requirements.
HEAT is 100% customizable - you can define the screens, fields,
tables, service levels and reports to meet your organization's needs
precisely, with no programming involved.
Versatility Through Open Architecture
HEAT's open architecture and ODBC compliance allow compatibility
with most client-server and file-server databases:
Database Management Software (DBMS)
Microsoft Access
Microsoft SQL Server
Sybase SQL Anywhere
Oracle
Sybase SQL Server
Informix
dBASE IV
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