How are Sales, Marketing and Support integrated in the FrontOffice 2000 solution?

Sales, marketing and support teams can easily view pending or completed activities that relate to a specific customer. Neither team is isolated from the other in understanding the complete profile of a customer. Instead, both teams can alert one another regarding critical actions and follow-up activities. Sales teams can set an automatic alert that notifies any support agent of an open customer complaint, while support agents send e-mail notifications to the sales person who owns the record about a potential upgrade or upsell. This integration means that teams are really working together as one to ensure complete customer satisfaction.

GoldMine Sales and Marketing offers a solid core of account/contact management and sales force and marketing automation. GoldMine manages every facet of prospect/client relationships. It blends Opportunity Management, Territory Realignment, Forecast and Quota Analysis with a Marketing Encyclopedia System, Web data importing and Leads Analysis into an integrated application. GoldMine also offers standard contact management functions from scheduling, e-mail and Print/Fax merging to customizable fields and screens. GoldMine Mangement Intelligence provides easy reporting on database information while flexible license configuration and client/server database support complete the only easy-to-use and affordable sales and marketing automation tool for small to medium-sized businesses.

GoldMine Service and Support brings the call management functionality of more complex enterprise systems into an easy-to-use application, at a fraction of the cost. Out-of-the-box, the GoldMine Quick Start Wizard provides support centers with industry best practices as well as the ability to instantly customize the product for your unique environment—all without programming, so you can get up and running quickly. The Business Process Automation Module defines business rules based on customizable templates that can help proactively identify bottlenecks. GoldMine includes a broad range of easy-to-use, wizard-driven functionality that provides the power to successfully manage a support center.

GoldMine Management Intelligence

GoldMine Management Intelligence provides managers with the ability to easily monitor current business conditions. Managers can create automatic responses that solve problems or that proactively work to keep situations under control.

Management Intelligence incorporates GoldMine’s Answer Wizard and Manager's Console. The Answer Wizard provides a list of reports in a "question tree" format that allows the user to select a report that will best provide the information they need. GoldMine's Answer Wizard will also suggest related questions that will provide a more complete picture.

GoldMine's Manager's Console displays the status of key business metrics in the Sales and Marketing or Service and Support environments. Managers can monitor call volumes, sales quotas, open support issues or any other vital activities within their departments. If pre-determined thresholds are exceeded, the Manager's Console will respond automatically by alerting supervisors or scheduling activities to the appropriate staff to quickly resolve any problems.

GoldMine Web

The power of GoldMine FrontOffice 2000 will soon be available in a dynamic, HTML-based GoldMine® Web client. GoldMine Web delivers small to medium-sized businesses a true, thin client solution for sales, marketing , service and support teams. GoldMine Web users can use their browsers to connect anytime, from anywhere, with the rest of their team. GoldMine Web offers users the ability to manage all of their customer relationships by supporting everything from basic call center activities to management analysis and measurement functions via browser.

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