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About Artisoft
Artisoft leads the industry in providing computer telephony, communications,
and networking solutions, designed for small and medium businesses.
Artisoft's solutions include: TeleVantage; Visual Voice; Visual
Fax; InfoFast; LANtastic; i.Share; ModemShare; ConfigSafe, CoSession
Remote and WinBEEP.
Over its 15 year history, Artisoft has received more than a 100
industry awards in all facets of product design, production and
servicing, recognizing the company's commitment to providing quality
products and superior support. A seven-time winner of the coveted
PC Magazine Editor's Choice award, four time winner of the VAR Business
ARC Award for best network operating system vendor, and CTI Magazine's
Platinum Award. Artisoft's products are renowned for their ease
of use, affordability and performance.
Artisoft products are currently sold worldwide through affiliated
distributors and dealers.
Product Info
Artisoft, Inc. Purchases Paging Products from IKON
On April 19. 1999, Artisoft, Inc. acquired the line of desktop paging
products previously developed and marketed by IKON Office Solutions,
including Alfie, WinBEEP and Wireless Messaging for Exchange (WMX).
Artisoft's Communications Software Group (CSG), located in Tucson,
Arizona, will continue to sell and support the acquired desktop
paging products worldwide.
"Artisoft is committed to continuing the tradition of excellence
and product innovation maintained by IKON Office Solutions for its
desktop paging line," said Scott Moule, vice president and general
manager for Artisoft's Communications Software Group. "To ensure
the continued success and satisfaction for all desktop paging customers,
we pledge to deliver quality customer service and technical support,
in addition to ongoing product development."
WinBEEP 32 for Networks
With WinBEEP 32 for Networks, everyone in your organization can
send full-text messages to pagers (or laptops with pager cards).
Any user on the LAN can send messages to a central paging server...without
the cost and administrative hassle of a modem on each PC or paging
entry terminals.
On the road, properly equipped mobile workers can receive messages
and get important schedule updates. Receiving real-time information
allows them to respond to customers' needs more quickly and efficiently,
thus building customer satisfaction and your bottom line.
WinBEEP 32 for Networks' desktop paging capability allows everyone
in your organization to have the access to people and information
they need for your business to succeed.
Use WinBEEP 32 for Networks for simple pages and meeting notifications
or use it as an enterprise-wide productivity tool to enhance the
value of Microsoft Windows applications. WinBEEP 32 for Networks
is a product for the way you work today!
Continuing in the WinBEEP tradition, Artisoft WinBEEP 32 for Networks
was designed to enable full-text messaging pages from the Windows
95/NT LAN or WAN to any alphanumeric pager or mobile PC with a pager
card. Users can schedule reminder pages to be sent at the time they
need them and send predefined messages without retyping them.
Summary of Integration
Using an Auto Task, HEAT generates a text file with ticket information
in it and puts the file in a mutual directory. WinBEEP will read
the directory, pick up the file and page the assignee with the necessary
information.
Business Benefit
The HEAT/WinBEEP integration provides the ability for the HEAT user
to page a technician with a click of a button automatically. HEAT
can pass information from fields within HEAT to WinBEEP as an argument
for such things as CallID, Call Description, or customer information.
This allows the technician to get call ticket information quickly
without needing to log into HEAT.
Customer support software
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